Refund policy

Refund Policy

Our return policy is valid for 30 days from the date of purchase. Unfortunately, we are unable to offer refunds or exchanges once this period has passed.

Eligibility for Returns

To qualify for a return, the item must be:

Unused and in its original condition
In the original packaging
Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Gift cards

Partial Refunds (If Applicable)

In certain cases, only partial refunds may be granted:

Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error

Items returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to request an exchange for the same item, please contact us at ordersnanoskin@gmail.com for assistance.